Here are some of the frequently asked questions – if you can’t find the answer you’re looking for please call us on

0191 246 0708 or email sales@railtourguide.com

Prior to your journey

Why are RailTourGuide different?
We are different because we don’t just hand you a rail ticket and a map and wave you off on your tour. We are there to help you through the booking process and guide you as much as we possibly can in purchasing your UK, European and Worldwide rail tickets, tours and passes. Our Sales Team are on hand to answer any questions that you may have and we are there for you if problems arise prior to our during your rail travels.

Can RailTourGuide design me a personal Rail Tour Itinerary?
Our rail tour itineraries are totally designed and tailormade to your holiday requirements, all you have to do is contact us on 0191 246 0708 or email us on sales@railtourguide.com and your adventure starts there…
On our website we have some tours that may interest you – You tell us what you want and we will do our utmost to sort out your perfect rail tour for you.

I have looked at your tours but want to go somewhere not listed?
Excellent! This is where we come into our own – contact us and tell us what you like to do and see – we will make suggestions and between us we will work out your ideal rail tour itinerary.

Can you arrange for my company to hire a full train?
Yes just contact us and we can book this for you. If it’s a special event we are able to hire in steam locomotives to pull your train, we can brand your train with your company logos being the headrests to the menus or even a headboard on the front of your train – everything is possible just let us know what is required and we sort the rest for you.

Can I pay in US dollars or another currency, apart from sterling?
We can accept payment in $ US Dollars and also € Euros please just get in touch with us on how to make payment in these currencies.
PayPal will also automatically convert the payment in our currency Pound Sterling.

Can I come and see you? Where are you based?
You are very welcome to visit us during normal office hours 1000am – 1800pm – we love to meet all our customers.
We would however appreciate you telephoning to make an appointment beforehand. Our offices are just across from Newcastle Central railway station.

What if I do not understand the tickets that I have been sent?
If you do not understand the rail tickets that you have been sent please just contact us on 0191 246 0708 during our normal office hours or email us on sales@railtourguide.com.
Our Sales Team will be more than happy to explain the tickets issued to you.

What do I do if I have not received my train tickets a few days before I am due to travel?
If it is less than 48 hours before your booked to travel and you have still not received your rail tickets, then either please contact your travel agent, or if you purchased the tickets directly from RailTourGuide please call us on 0191 246 0708 or email us at sales@railtourguide.com

How to Book?

1. Call us on 0191 246 0708 or email sales@railtourguide.com with your travel requirements

2. Our knowledgeable staff will give you the best route, prices and advice about your journey.

3. Place your order and look forward to your journey!

 

UK and European Escorted Tours

How many people will there be on the tour?
We ensure holiday arrangements are matched to the size of tour groups (typically 15 – 30 passengers) and always understand that you want attentive but not intrusive personal attention.

I’m concerned – I will be travelling on my own..
Single travellers are made extremely welcome on these tours and they invariably appreciate and enjoy the convival manner that typifies a RailTourGuide holiday. We realise that the fear of travelling alone can be a worrying experience for some people and can re-assure you that you will be travelling with friends on a RailTourGuide holiday – simply friends that you have not yet met.

Who will be our Tour Manager?
Quite often our clients ask if a particular Tour Manager will be taking their holiday. Those who have travelled with us invariably make special mention of their Tour Manager and RailTourGuide take pride in the comments we receive about their kindness, skill, good humour, knowledge and willingness to help.

Do I arrange my own travel to join a tour or pay extra for this?
A unique feature of these holidays is that travel from your nearest or preferred rail station is ALL INCLUDED in your UK tour fare that you have paid.

Do I have to carry my own luggage?
We do include luggage transfers and hotel porterage whenever we can, however carriage of luggage is the client’s responsibility including, on to or off a train (unless stated otherwise in the tour itinerary). We would recommend a modest sized suitcase with wheels and a retractable handle and a small piece of hand baggage per person.

Can I send my suitcase ahead?
Luggage delivery services are increasingly popular. Arrange to have your luggage collected in advance from your home and delivered to your UK or European tour hotel, leaving you free to enjoy your holiday by train even more.

Carry My Luggage provides such a service and offers clients of RailTourGuide a 10% complimentary discount off their prices. For details call 0845 009 0362, and quote promotion code: RTG101

When will I get my travel tickets and itinerary?
These will be sent to you approximately 7 to 10 days before your departure date, and will include your detailed travel timings and tour joining arrangements. In the case of UK tours, the journeys liking your home station to the tour base are individually tailored to leisure travel fares and any applicable route restrictions. Reserved seats are included where the facility is provided.

And to assure you, your money is protected…
Financial protection of our clients’ money is in place, with all your payments held in a designated Client Trust account and only released upon completion of your holiday. So no matter what method of payment you use your monies are 100% safe.

 

During your journey

What do I do if my train is cancelled?
If your train is cancelled prior to you boarding please contact the train operator to seek advice. They should advise you on the situation and the reason your train was cancelled and give you the information you need and the timings of the next train.

What if my train is delayed when travelling in Europe?
If you experience a delay when you are travelling abroad get your ticket endorsed by the train guard to indicate this. Then ask the ticket office at your onwards connecting train station if you can be put on the next available train, showing the endorsed tickets as proof. Please then contact the relevant train operator to seek a refund.

What to do incase of Emergency? If you require Urgent assistance?
If you have an Emergency situation in relation to your booking and you need urgent assistance from RailTourGuide please call us on 0191 246 0708 during our normal hours.

For out of hours Emergencies ONLY please call either David on 07972 568077 who will do his best to assist you.

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