FAQs
FAQs
Why are RailTourGuide different?
We are different because we dont just hand you a rail ticket and a map and wave you off on your tour. We are there to help you through the booking process and guide you as much as we possibily can in purchasing your UK, European and Worldwide rail tickets and tours. We are on hand to answer any questions that you may have and we are there for you if problems arise.
What is a Personalised Rail Tour Itinerary?
The Personalised rail tours are totally designed and tailormade to your holiday requirements, all you have to do is contact us and your adventure starts there...
On our website we have have some tours that may interest you - these are just given as ideas so if you like the look of certain elements of the tour, but do not want to do all of it, thats fine we can replace it with something that does interest you. You tell us what you want and we will do our utmost to sort it for you.
What experience do the RailTourGuide Team have?
Our Team have had many years in the tourism and railway industry. Please see About Us
How do I book a tour?
We have made it simple - contact us by email or phone and let us know what it is you wish to see.
Leave it with us and we will work out a provisional itinerary - you then tell us whats missing or what we have included that does not interest you.
Once you are happy log onto our website and pay via our secure pay pal link. Or by Bank Transfer. (We try to keep your costs down by keeping our overheads down and not dealing with expensive credit/debit card merchant accounts)
A Full itinerary will be emailed to you along with your rail tickets or passes
I have looked at your tours but want to go somewhere not listed?
Excellent! This is where we come into our own - contact us and tell us what you like to do and see - we will make suggestions and between us we will work out your ideal rail tour itinerary.
What if my train is delayed when travelling in Europe?
If you experience a delay when you are travelling abroad get your ticket endorsed by the train guard to indicate this. Then ask the ticket office at your onwards connecting train station if you can be put on the next available train, showing the endorsed tickets as proof. If you are experiencing travel problems and need to contact us from abroad please call +44 (0) 191 246 0708, open weekdays from 9am-5pm.
Can you arrange for my company to hire a full train?
Yes just contact us and we can book this for you. If its a special event we are able to hire in steam locomotives to pull your train, we can brand your train with your company logos being the headrests to the menus or even a headboard on the front of your train - everything is possible just let us know what is required and we sort the rest for you.
Can I pay in US dollars or another currency, apart from sterling?
Yes, PayPal will automatically convert the payment in our currency Pound Sterling.
Can I bring pets on the tour?
Sorry, but we do not allow pets on the tours
More FAQs coming soon....
