AGENT KNOWLEDGE BASE

Agent Portal Registration
You can register to use our services as a Travel Professional by completing the form on the following registration link

Agent Portal Registration

During office hours Monday - Friday, 0900am - 1700pm Agents, Companies and Branches will be approved subject to contracts in place usually within 2 hours by our Finance Team.

**Remember our rail portal has hundreds of rail tickets and pass products that can be booked online 24 hours a day / 365 days a year**

Log into our rail portal at the following link.

Agent Portal Login

If you have forgotten your password for our rail portal, please click the following link and enter the email address that you used to register for our portal.

Agent Portal Forgot Password

You will then receive a password reminder email (remember to check your spam/junk folder in case in goes in there)

Bike Enquiry
We do not offer any quotations for customers traveling with their Bikes or Bike Boxes. They must arrange these rail tickets themselves.

Sorry we are unable to assist with any Bike enquiry.

Booking Errors
If you have received your Booking Confirmation Documents from us and you have any issues or questions regarding an error with the Confirmation or Tickets that we have issued then please email bookings@railtourguide.com

This could range from incorrectly spelt names to errors with pricing.

In the subject line of the email please remember to add our Booking Reference number and one of our Bookings Team will come back to you during normal office hours.

E-Tickets, How to access them within our Agent Portal
Once you are logged into the Agent Portal, go to the My Bookings section on the left hand menu.

Then if it is a Online Booking or a Office Booking search for it using the search function. You can change the date range to the date the Booking was confirmed to locate the Booking.

Once within the Booking, if the tickets have been issued and the Booking is Completed from our side, you with see your E-Tickets within the Booking to download for your Customers.

Flights and Accommodation
We do not offer Flights or Accommodation. We offer rail tickets, passes and some bus/coach tickets.

Passenger Assistance
If your customers require passenger assistance arranging for their rail journey, we require the PAF Passenger Assistance Form which is available within our Agent Portal to be completed BEFORE we are able to provide you with a quotation.

IMPORTANT INFORMATION

Please note there are only certain rail operators and stations that we can arrange passenger assistance with.
These are the following operators in which we can arrange assistance with

UK National Rail Operators
Eurostar services
Austria Intercity and Regional services
France TGV services
Italy Frecciarossa, Intercity and Regional services
Spain AVE and Regional services
Switzerland Intercity and Regional services

Belmond Luxury Trains
Journey Beyond

Any assistance that we organise cannot be fully guaranteed. The reason this cannot be fully guaranteed is because RailTourGuide staff will not be present at the railway stations or onboard the trains when the assistance we book is supposed to take place.

Any failure of passenger assistance that we have pre booked must be taken up with the rail operators directly by the customer whose arranged assistance was affected.

Sleeper Train Enquiries
Please note that we can only provide a quotation for Sleeper Train Enquiries once they are live in the system to book. We are unable to provide quotations for any overnight services that are not yet released.

If your customers are traveling within the next three to four months there is a good chance that they will be available so please email us sales@railtourguide.com for find out and if they are live receive a quotation.