RailTourGuide do really care.
We have a small team who are dedicated to resolving your complaint.
From completing this form, please allow us around 28 days to try and resolve your complaint.
Thank you for your patience.
As we are a rail ticket and rail pass agent, we are not responsible for any failures, delays or cancellations from the rail operators.
However were possible we will try to assist and do our best for you or your customers.
Important: Please note that it can sometimes take between 3 to 6 months for us to receive replies from the various rail operators that we work with.