Here are some of the frequently asked questions from our customers
What payment methods do you accept?
We accept cash, bank transfers, credit, debit and AMEX card payments and we do not charge any credit or debit card fees when taking payment – There are no hidden extras.
I am a Travel Agent based in the UK or Ireland?
If we have a commercial contract set up with your Head Office we will not charge you at the time of booking – We will invoice your company at a later date.
Can we come and visit you?
You are very welcome to visit us during normal office hours Monday to Saturday 09:00 – 17:00, we love to meet all our customers.
We would however appreciate you telephoning to make an appointment beforehand.
How to make receive a quotation and make a booking?
Try booking via our online rail portal / online store
1. Email: firstname.lastname@example.org with your travel requirements
2. Our knowledgeable staff will give you the best route, prices and advice about your journey.
3. Place your order and look forward to your journey!
What booking deposit is required?
Travel within 90 days from first date of travel,
Under £100 per person in value = full payment at time of booking.
Between £101 – £999 per person in value = full payment at time of booking.
Above £1000 per person in value = full payment at time of booking.
Travel over 90 days from first date of travel,
Under £100 per person in value = £25 per person.
Between £101 – £999 per person in value = £75 per person.
Above £1000 per person in value = £250 per person.
All deposits are non refundable.
Do I require holiday insurance?
We always advise that travellers have adequate holiday insurance in place before they travel
What do I do if my train is cancelled?
If your train is cancelled prior to you boarding please contact the train operator to seek advice. They will advise you on the situation and the reason your train was cancelled and give you the information you need and the timings of the next train.
What if my train is delayed when travelling in Europe?
If you experience a delay when you are travelling abroad get your ticket endorsed by the train guard to indicate this. Then ask the ticket office at your onwards connecting train station if you can be put on the next available train, showing the endorsed tickets as proof. Please then contact the relevant train operator to seek a refund.
What to do in the event of an Emergency? If you require Urgent assistance?
If you have an Emergency in relation to your booking and you need urgent assistance from RailTourGuide please call us on 0191 246 0708 during our normal hours.
For out of hours EMERGENCIES ONLY please call our out of hours mobile number on 07972 568077 and we will do our best to assist you.