AFTERSALES FORM - RailTourGuide

RailTourGuide do really care.

We have a small team who are dedicated to resolving your complaint.

From completing this form, please allow us around 28 days to try and resolve your complaint.

Thank you for your patience.

YOUR NAME

YOUR EMAIL

YOUR TELEPHONE NUMBER

BOOKING REFERENCE NUMBER (BEGINS WITH RTGAB OR RTGB OR AB OR B)

LEAD PASSENGER FULL NAME

LEAD PASSENGERS FULL ADDRESS INCLUDING POSTCODE

PRODUCT PURCHASED

TRAIN OPERATORS NAME FOR AFFECTED ELEMENT (FOR EXAMPLE EUROSTAR OR SNCF OR TRENITALIA)

TRAIN TICKET PNR OR REFERENCE/TICKET NUMBER FOR THE AFFECTED ELEMENT (FOR EXAMPLE GHTYWT OR HUTYARS SHOULD DISPLAY ON TICKET)

REASON FOR AFTERSALES CONTACT

HOW MANY MINUTES WAS THE TRAIN DELAYED BY (ADD NA IF TRAIN WAS NOT DELAYED)

STATION FROM

STATION TO

WAS YOUR SNCF

REASON GIVEN FOR DELAY/CANCELLATION OR FAILURE BY RAIL OPERATOR

MORE INFORMATION REGARDING AFTERSALES CONTACT

PLEASE EMAIL YOUR E-TICKET OR OTHER EVIDENCE FOR THE AFFECTED JOURNEY TO BOOKINGS@RAILTOURGUIDE.COM WITH YOUR BOOKING REFERENCE NUMBER IN THE SUBJECT LINE

Acknowledged

Consent

I accept that I understand and agree to the above Important Information and I consent to RailTourGuide using my personal information in accordance with the Privacy Policy.

Please note:

As we are a rail ticket and rail pass agent, we are not responsible for any failures, delays or cancellations from the rail operators.

However were possible we will try to assist and do our best for you or your customers.

Important: Please note that it can sometimes take between 3 to 6 months for us to receive replies from the various rail operators that we work with.