Here are some of the frequently asked questions from our customers

What currency do you accept?
We can accept payment in GBP, EUROS, USD, ZAR plus many more different currencies.

What payment methods do you accept?
We accept cash, bank transfers, credit, debit and AMEX card payments and we do not charge any credit or debit card fees when taking payment – There are no hidden extras.

Can we come and visit you?
You are very welcome to visit us during normal office hours, we love to meet all our customers.
We would however appreciate you telephoning to make an appointment beforehand.

How to make receive a quotation and make a booking?
1. Email: with your travel requirements
2. Our knowledgeable staff will give you the best route, prices and advice about your journey.
3. Place your order and look forward to your journey!

Do I require holiday insurance?
We always advise that travellers have adequate holiday insurance in place before they travel

What do I do if my train is cancelled?
If your train is cancelled prior to you boarding please contact the train operator to seek advice. They will advise you on the situation and the reason your train was cancelled and give you the information you need and the timings of the next train.

What if my train is delayed when travelling in Europe?
If you experience a delay when you are travelling abroad get your ticket endorsed by the train guard to indicate this. Then ask the ticket office at your onwards connecting train station if you can be put on the next available train, showing the endorsed tickets as proof. Please then contact the relevant train operator to seek a refund.

What to do in the event of an Emergency? If you require Urgent assistance?
If you have an Emergency in relation to your booking and you need urgent assistance from RailTourGuide please call us on 0191 246 0708 during our normal hours.

For out of hours EMERGENCIES ONLY please call our out of hours mobile number on 07494 180376 and we will do our best to assist you.


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