PASSENGER ASSISTANCE

If your customers require passenger assistance arranging for their rail journey, we require the below form completing BEFORE we are able to provide you with a quotation.

IMPORTANT INFORMATION

Please note there are only certain rail operators and stations that we can arrange passenger assistance with.
These are the following operators in which we can arrange assistance with

UK National Rail Operators
Eurostar services
Austria Intercity and Regional services
France TGV services
Italy Frecciarossa, Intercity and Regional services
Spain AVE and Regional services
Switzerland Intercity and Regional services

Belmond Luxury Trains
Journey Beyond

Any assistance that we organise cannot be fully guaranteed. The reason this cannot be fully guaranteed is because RailTourGuide staff will not be present at the railway stations or onboard the trains when the assistance we book is supposed to take place.

Any failure of passenger assistance that we have pre booked must be taken up with the rail operators directly by the customer whose arranged assistance was affected.

By emailing us with the above information you agree to understand the Important information being explained as above.

This must be completed and accepted by the customers who requires assistance and you as the travel planner / tour operator prior to a quotation being provided.

by submitting this form you are agreeing to the above Important Information

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AGENTS FULL NAME *

Please enter your full name.

AGENTS EMAIL ADDRESS *

Please enter your full email address.

YOUR INTERNAL QUOTATION REFERENCE NUMBER *

Please enter your internal quotation reference number or enter NA if you do not have one. If you have allready made a booking with us and now require us to look at assistance options please enter your AB or B booking reference number.

PASSENGERS FULL NAME WHO REQUIRES ASSISTANCE *

Please enter the full name of the passenger who requires assistance.

PASSENGERS EMAIL ADDRESS WHO REQUIRES ASSISTANCE *

Please enter the full email address of the passenger who requires assistance.

PASSENGERS DATE OF BIRTH WHO REQUIRES ASSISTANCE *

Please enter this in the following format for example 22 October 1975 would be 22/10/1975.

MOBILE PHONE NUMBER OF THE PASSENGER WHO REQUIRES ASSISTANCE OR THEIR CARER *

Please enter the mobile phone number of the passenger who requires assistance or their carer

WILL THERE BE A CARER TRAVELING WITH THE PASSENGER *PLEASE SELECTYES, A CARER WILL BE TRAVELING WITH THE PASSENGERNO CARER IS TRAVELING

PLEASE CONFIRM THAT THE CUSTOMER CAN WALK 200M WITHOUT ASSISTANCE? *--- Select Choice ---PLEASE SELECTYES, THEY CAN WALK 200M WITHOUT ASSISTANCE.NO, THEY CANNOT WALK 200M WITHOUT ASSISTANCE.

NUMBER OF ADULTS / CHILDREN + DATES OF BIRTH *

Please enter as following for example 2 x Adults (22/10/1975 + 30/09/1981) + 1 x Child (10/05/2010)

Journey details

Date of Travel and Preferred Time of Travel *

Date

Time

Station From *

Station To *

ASSISTANCE CONSIDERATIONS *--- Select Choice ---PLEASE SELECT FROM BELOW OPTIONSMOBILTY IMPAIRMENTSENSORY IMPAIRMENTNON-VISUAL IMPAIRMENT

Please advise us on what assistance considerations we need to be aware of from the following options

of THE THE

MOBILITY IMPAIRMENT *--- Select Choice ---PLEASE SELECTWHEELCHAIR USER (MANUAL)WHEELCHAIR USER (ELECTRIC)

Please enter the wheelchair type

FULL DIMENSIONS OF WHEELCHAIR IN MM *

Please provide the full dimensions of the wheelchair in mm

IS THE WHEELCHAIR FOLDABLE AND CAN THE PASSENGER LEAVE THE WHEELCHAIR AND SIT IN A SEAT? *PLEASE SELECTYES, THE WHEELCHAIR IS FOLDABLE AND THEY CAN SIT IN A SEATNO, THE WHEELCHAIR IS NOT FOLDABLE

SENSORY IMPAIRMENT *PLEASE CHOOSEVISUALSPEECHHARD OF HEARING / DEAFASSISTANCE DOGOTHER

NON-SENSORY IMPAIRMENT *--- Select Choice ---PLEASE CHOOSEDYSLEXIAAUTISMDEMENTIAOTHER

PLEASE PROVIDE MORE INFORMATION OF THE PASSENGERS NEEDS OR REQUIREMENTS FOR THE ASSISTANCE *

PLEASE ADVISE THE TYPE OF ASSISTANCE YOU ARE REQUESTING *

• WHEELCHAIR USER REQUIRES RAMP ON/OFF TRAIN - WHERE AVAILABLE
• ASSISTANCE CARRYING LUGGAGE REQUIRED - WHERE AVAILABLE
• ASSISTANCE FINDING THE TRAIN - WHERE AVAILABLE
• HELP GETTING ON/OFF THE TRAIN - WHERE POSSIBLE
• BORROWING A STATION WHEELCHAIR - WHERE AVAILABLE (PLEASE NOTE THIS IS ONLY FOR THE STATION, CLIENT WOULD THEN TRANSFER TO A STANDARD CHAIR ON THE TRAIN)
• PRIORITY SEATS ON THE TRAIN - WHERE POSSIBLE
• SEATS NEAR THE TOILET ON THE TRAIN - IF POSSIBLE
• OTHER - PLEASE PROVIDE

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