RAIL STAFF TRAVEL

RailTourGuide are a private company, we provide a Rail Staff Travel booking service.

We can arrange FIP reduced rate tickets for Eurostar and other European rail routes including Germany, Belgium, Holland and Switzerland.
please note we cannot arrange FIP rates in France.

IMPORTANT PLEASE NOTE: FOR OUR RAIL STAFF TRAVEL SERVICE WE WORK VIA EMAIL ONLY.

How to buy tickets from us?

  1. Register
    Register as a Direct Customer at the following link: https://www.rtgportal.com/CustomerRegistration
  2. E-mail your Rail Staff Enquiry to us
    Email sales@railtourguide.com In the email subject line enter: RAIL STAFF TRAVEL ENQUIRY / YOUR SURNAME
  3. You will receive your Quotation
    You will receive your quotation from us by e-mail, usually within 24 hours during normal office hours (normally much sooner!)
  4. Book and make payment via BACS
    If you are happy to book the price quoted; you can reply to the quotation by email along with the full passengers names, dates of birth and the FIP card number for each traveller. Once we have received your payment via BACS, we will then send you a booking confirmation and your E-tickets via email.

Our commitment to you

  • Maximum 24 hours turnaround time on emails, during our office hours (normally much quicker!)
  • Excellent customer service from RailTourGuide.
  • All Rail Staff Travel tickets will be issued as E-Tickets and sent to you by email only.

Your commitment to using our Rail Staff Travel service

  • All Rail Staff Travel enquiries and questions about existing bookings must be sent by email only to sales@railtourguide.com
  • All Rail Staff Travel bookings must be paid for by BACS Transfer only.
  • All Rail Staff Travel bookings, once booked and confirmed via us are Non-Flexible and Non-Refundable.

BACS PAYMENTS NAME: RAILTOURGUIDE GLOBAL LIMITED / SORT CODE: 20-59-59  / ACCOUNT NO: 63590216